Shipping Policy

Last Updated: 28 Feb 2025

1. Order Processing Time

• Orders are typically processed within 3-7 business days.
• During peak seasons, processing may take up to 7-8 business days.
• Orders are processed Monday–Friday, excluding holidays.

Once your order is processed, you will receive a shipping confirmation email with tracking details.

2. Shipping Rates & Delivery Times

Shipping costs and delivery times depend on your location. Estimated delivery times are as follows:

Shipping Method	Estimated Delivery Time
Standard Shipping (USA)	3-8 business days

🚨 Note: Delivery times are estimates and may be affected by external factors like weather, carrier delays, or customs processing. We are not responsible for delays once an order has been shipped.

3. Shipping Locations

We currently ship to:
✅ United States
✅ International destinations on custom request (contact us before ordering)

If your country is not listed at checkout, please reach out to prismxparty@gmail.com for assistance.

4. Tracking Your Order

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24-48 hours for tracking updates to appear.

• Track your order using the carrier’s website.
• If you do not receive tracking information, check your spam folder or contact us at prismxparty@gmail.com.

5. Lost, Stolen, or Delayed Packages

We are not responsible for:
❌ Packages lost due to incorrect shipping addresses provided at checkout.
❌ Stolen packages marked as “Delivered” by the carrier.
❌ Carrier delays beyond our control.

However, we do provide a replacement or refund according to the customer’s preference, once we verify the proofs.
If your package is lost in transit, please contact the shipping carrier directly. If further assistance is needed, email us at prismxparty@gmail.com.

6. International Shipping & Customs

For international orders:

• Customers are responsible for any customs duties, taxes, or import fees.
• Customs processing times vary and may cause delays.
• We do not accept returns due to customs fees.

7. Address Changes & Order Modifications

• If you need to update your shipping address, please contact us within 24 hours of placing your order.
• We cannot make changes once an order has been processed or shipped.

8. Contact Us

For any shipping-related inquiries, reach out to us at:

📧 Email: prismxparty@gmail.com