Shop Policies

Shop Policies

1. Order Cancellations

  • We do not accept cancellations after 24 hours of placing an order, as production begins shortly after purchase.
  • If you need to cancel within 24 hours, please contact us at prismxparty@gmail.com immediately.

2. Returns & Refunds

We do not accept returns as each item is made to order. However, we stand by our quality and offer a refund or a free replacement—based on the customer's preference— in specific cases.

You can request a refund or replacement if:

  • The item is damaged in transit.
  • The package is lost in transit.
  • You received the wrong item.
  • There are misprints or stains on the product.

To qualify, the issue must be reported within 15 days of delivery. Please email prismxparty@gmail.com with:
✔ Order number
✔ Clear photos of the issue
✔ A brief description of the problem
✔ Your preferred resolution (refund or replacement)

3. Shipping & Tracking

  • All orders include a tracking code, which will be emailed once your order ships.
  • We are not responsible for shipping delays caused by external factors such as:
    • Courier service mishaps
    • Weather-related delays
    • Customs processing

4. Customs & Import Duties

  • International buyers are responsible for any customs fees, taxes, or import duties that may apply.
  • We have no control over customs delays and cannot guarantee delivery times for international orders.

5. Privacy Policy

Your privacy is important to us. We never sell, trade, or share your personal information with third parties. Your data is only used to:

  • Process and ship your order
  • Contact you if necessary
  • Improve our services

6. Contact Us

For any inquiries regarding your order, please contact:
📧 Email: prismxparty@gmail.com