Refund policy

We do not accept returns as each item is made to order. However, we stand by our quality and offer a refund or a free replacement—based on the customer's preference— in specific cases.

You can request a refund or replacement if:

• The item is damaged in transit.
• The package is lost in transit.
• You received the wrong item.
• There are misprints or stains on the product.

To qualify, the issue must be reported within 15 days of delivery. Please email prismxparty@gmail.com with:
✔ Order number
✔ Clear photos of the issue
✔ A brief description of the problem
✔ Your preferred resolution (refund or replacement)